What is Support coordination?

Support coordination is a capacity building support to implement all supports in a participant’s plan, including informal, mainstream, community and funded supports.

Activities that Support coordinators usually undertake

Support coordinators work creatively and resourcefully with participants in how they utilise their support budgets to achieve their goals.

This is likely to include supporting the participant to:

  • assess a number of mainstream, community, informal and provider options

  • choose preferred options or providers

  • negotiate services to be provided and their prices, develop service agreements and create service bookings with preferred providers

  • negotiate services and prices as part of any quotable supports

  • arrange any assessments required to determine the nature and type of funding required (eg assessment to determine the type of complex home modifications required)

  • decide the budget for each support type and advise any relevant plan manager of the breakdown of funds

  • liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds

  • link to mainstream or community services (i.e. housing, education, transport, health)

  • strengthen and enhance their capacity to coordinate supports, self direct and manage supports and participate in the community, including providing participants with assistance to:

    • resolve problems or issues that arise

    • understand their responsibilities under service agreements

    • change or end a service agreement